Support
We're here, quietly.
A small team, real replies. If something in Pollenly feels off, tell us — we read every message.
Frequently asked
- Which regions have the best data?
- Pollenly works worldwide, and it's strongest in Europe — that's where hourly and species-level pollen data is richest. Coverage elsewhere is good but a little coarser.
- Is my data private?
- Yes. There's no account and no tracking. Your symptom diary stays on your device, and today's advice is generated on your phone. We never see any of it.
- Does it replace a doctor?
- No. Pollenly is general guidance to help you plan your day — not medical advice. For symptoms, medication, or anything that worries you, please talk to a qualified doctor or pharmacist.
- Do I need to create an account?
- Never. Open the app, set your allergens, and you're done. Pollenly works completely anonymously.
Still stuck?
Drop us a line and we'll get back to you as soon as we can — usually within a day or two.